Different quarter, same story: Sprint customers flee as network construction grinds on


Sprint(s s) uttered a familiar refrain on Wednesday during its quarterly earnings call: The dust kicked up by Sprint’s ongoing network overhaul is causing more customers to flee, but everything will get better once its seemingly endless network upgrade is complete.

Sprint shed 334,000 mobile connections in the second quarter – Sprint’s fiscal first quarter – but if it wasn’t for its booming wholesale business those losses would have been far greater. About 530,000 subscribers joined Sprint’s networks thanks to partnerships with mobile virtual network operators like FreedomPop, Republic Wireless and Ting, who resell Sprint’s network capacity under their own brands.

Source: ShutterStock / Susan Cain Source: ShutterStock / Susan Cain

Sprint recorded a net loss of 245,000 postpaid customers last quarter, and most surprisingly the loss of its prepaid subscribers continued to mount. Sprint suffered from 19,000 prepaid subscriber losses in the second quarter, compared to 364,000 departures in the first quarter

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